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Information pursuant to EU Regulation 2016/679 ("GDPR")

Data protection is a matter of trust and your trust is important for us. We respect your privacy and personal sphere. Therefore, the protection, collection, processing and use of your personal data in accordance with the applicable laws is an important matter for us. In order to make you feel safe when you visit our website, when processing your personal data we scrupulously comply with the guidelines of EU Regulation 2016/679 ("GDPR"), and hereby want to inform you about our collection and use of the data.

1. What types of data do we collect?

When you browse or make a purchase on oliveoshop.com you accept that our company will collect some of your personal data. The purpose of this page is to tell you what information we collect, why, how we use it and how we protect it. We process two types of data:

Data provided by the user

Data we automatically collect

Data provided by the user

If you are a private individual

If you are a private individual, when you register we ask you to provide us for some data that is used to create your Customer account:

- Email and password

- First and last name

- Date of birth

- Gender

- Shipping address (city/province/region)

- Billing address (city/province/region)

- Telephone number

Third party data

If you provide personal information about third parties, such as family members or friends, you must ensure that they have been properly informed and have given their consent to the processing of their personal information in the manner described in this policy.

Data of persons under 16 years of age

If you are under 16 years old you cannot provide us any personal data nor can you register on oliveoshop.com, and in any case we do not assume responsibility for any false statements you provide. If we become aware of untruthful statements we will proceed with the immediate deletion of any personal data acquired.

If you are a professional

If you are a professional, when you register we ask you to provide us with some data that is used to create your account:

- Email and password

- First and last name

- Company name

- Tax code and VAT number

- Date of birth

- Gender

- Shipping address (city/province/region)

- Billing address (city/province/region)

- Telephone number

Data we automatically collect

We collect the following information through the services you use: Technical data: e.g. IP address, browser type, information about the device used, data about the current (approximate) position of the instrument you are using; data collected using cookies or similar technologies: for more information, please visit the "Cookies" section.

2. How do we use the information we collect?

We use the data we collect to provide you with a serene and secure shopping experience.

2.1. To ensure your access to our services and improve their delivery

We use your information to provide you with access to and delivery of our services, including:

-personal account registration

-creation of reserved area to access:

     a. History and order details

     b. your addresses

     c. your personal data

-communications related to the purchase

-communications related to applications for one or more products

These treatments are necessary to provide correctly the services of oliveoshop.com to users who join. Such processing is based on the legitimate interest of the Data Controller (see point 4.1) and may be opposed at any time.

2.2. To inform you about our business activities by subscribing to the newsletter

We use your email address to inform you about promotional activities that may be of interest to you only if you have expressly given us your specific consent to subscribe to the newsletter.

We use it for : communicating promotions, commercial and advertising activities exclusively of oliveoshop.com.

3. With whom do we share the data we collect?

We share the data collected exclusively with third parties who are responsible for delivering the goods purchased on oliveoshop.com: Courier SDA

4. Is the provision of data mandatory?

The provision of personal data is required only for the action of online purchasing; it is optional for promotional purposes and profiling and any refusal to give consent has no negative consequences on the provision of the service offered within the oliveoshop.com website and its applications.

5. Who are the subjects of the treatment?

The data controller is:

Olivest SRL with registered office in Via Pozzillo Loc. Ponteselice - 81100 - Caserta (CE). 

The data controller is also the data controller for the purposes specified in point 2.

6. How can you get information about your data, modify, delete or copy it?

6.1. Accessing personal data from your private area and revoking your consent (opt-out)

You can, at any time, view your personal data in your private area. From the home click on the ACCESS tab at the top left to access your Reserved Area. Remember that you can revoke your consent at any time by accessing your reserved area and clicking on the PERSONAL DATA MANAGEMENT tab.

6.2. Export and deletion of personal data processing

To export your personal data (take-out) or ask for its cancellation, access your reserved area and click on the tab PERSONAL DATA MANAGEMENT or send an email to assistenzaclienti@oliveoshop.com from the

email address with which you registered on our site requesting copy/rectification/deletion of your personal data.

Your personal data will be exported within 30 days or, in the event of particularly complex export, within three months. The cancellation will be made within the technical time limits and in accordance with the period of conservation explained in paragraph 5 below.

7. How and for how long will your data be stored?

Personal data will be kept in paper and/or electronic/or informatics form for the time strictly necessary to fulfil the purposes referred to in point 1, in compliance with your privacy and current regulations. For purposes of analysis aimed at developing and improving the service, the user's personal data may be subject to the same retention period. For direct marketing and profiling purposes, we keep your data for a maximum period of 24 months as provided for by the applicable legislation. Invoices, accounting documents and transaction data are kept for 11 years in accordance with the law (including tax obligations). In the event of exercising the right to forget through a request for express cancellation of personal data processed by the owner, we remind you that such data will be stored, in a protected form and with limited access, only for purposes of investigation and prosecution of crimes, for a period not exceeding 12 months from the date of the request and subsequently will be erased securely or anonymized irreversibly. Finally, please note that for the same purposes, the data relating to telematic traffic, excluding the contents of communications, will be stored for a period not exceeding 6 years from the date of communication, in accordance with art. 24 of Law no. 167/2017, which implemented EU Directive 2017/541 on anti-terrorism. If you do not take any active action (such as browsing, research and/or any other form of use of the service) on oliveoshop.com for a period of 27 months, you will be classified as an inactive user and your personal data will be automatically deleted.

8. How do we ensure the protection of your data?

The data collected by the data controller mentioned in point 4, according to the indications of the reference legislation, with particular regard to the security measures provided for by the GDPR (art. 32) for their treatment by means of computer tools, manual and automated and logic closely related to the purposes indicated in point 1 and in any case so as to ensure the security and confidentiality of the data. In compliance with applicable regulations, an anti-spam verification system is in place for communications between users. The data entered herein may be verified only for the purpose of identifying illegal activities or contents that do not comply with the General Conditions of the Service, but will not be processed or communicated for commercial or promotional purposes.

9. More information

9.1 Messages and chat

Telephone numbers or email addresses provided in the Customer account can be used to obtain information about the correct shipping address, to assist with payment methods, or to exchange information through:




9.2 Location

When you navigate on oliveoshop.com, we may collect and process information about your current (approximate) location. This data is processed anonymously, in a format that does not personally identify

the user and used only to facilitate the use of some features of the service based on location. You can enable/disable the location services at any time by accessing your browser and/or device settings as follows:


Desktop: go to "Preferences" > "Websites" > "Location" and remove oliveoshop.com from the list

Mobile: Go to "Preferences" >"Privacy" > "Locating" and deactivate Locating for Safari


Desktop: open Chrome chrome://settings/content/location and remove oliveoshop.com from the list

Mobile: open Chrome and select "Site settings" > "Location" and remove oliveoshop.com from the list


Desktop and mobile: open Firefox and go to about:preferences#privacy, search "Permission" > "Location" > "Settings" and remove oliveoshop.com from the list

Internet Explorer

Desktop: open Internet Explorer, click on the "gear" icon and select "Internet options" in the privacy panel, under the heading Location, press the "Delete Sites" button.

10. May the privacy policy change over time?

This policy may be subject to change. If substantial changes are made to the use of data relating to the user by the Owner, the latter will notify the user by publishing them in their pages or by alternative or similar means.

11. Newsletter subscription

The newsletter form on the site only allows you to enter an email address. Consent will be expressly requested through the Mailchimp platform with double opt-in mode (Double Opt-in is a system that guarantees the utmost respect for privacy: it consists in sending a confirmation email to the address of the user who subscribes to a newsletter).